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“We’re really sorry that some of our customers are experiencing intermittent issues,” the bank said. A spokesperson told the Financial Times “thousands” of customers had been affected. The bank has 1.9 million customers who use its digital banking services. TSB is still recovering from an IT disaster in April, when customers were left without access to online banking services for several weeks. Others described the latest disruption as “beyond a joke”. You should read these carefully.Many were furious that the company had claimed the problems, which followed a routine maintenance upgrade, had been fixed when they had not. If you contact a third party provider advertised or mentioned on this website, either directly or via a link, any use by you of the third party provider’s website, products or information will be subject to the third party provider’s own terms and conditions. Any links to a third party provider’s website on this site are for your convenience only. We will not be responsible to you if any product or advice you obtain form a third party is not suitable for you or does not meet your requirements.

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However, we do not guarantee that all information is accurate and free of errors and omissions at all times and we do not accept any responsibility or liability for any loss you may suffer as a result of information on this site not being accurate at all times. We take reasonable care to correct errors or omissions on our site as soon as we can after we are made aware of them. As our website contains links through to firms which provide consumer credit we have limited permission to undertake credit broking activities and for these limited activities only AE3 Media Limited is authorised and regulated by the Financial Conduct Authority The principal business of AE3 Media is journalism.

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© AE3 Media Ltd, 21 Great Winchester Street, London, EC2N 2JA, Company Registration number 8938488.ĪE3 Media Limited is authorised and regulated by the Financial Conduct Authority The fiasco cost TSB a total of £330m for customer compensation, fraud losses and other expenses.

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TSB was plagued by IT issues in 2018 after an IT upgrade left up to 1.9 million customers locked out of their accounts. The problems went on for several weeks with customers also unable to contact the bank by phone. The problems occurred just days after TSB announced it was closing 164 branches to focus on online banking. Internet banking won’t let me login, it goes back to login screen.”Ī TSB spokesperson said: “A number of our customers experienced difficulties logging into their mobile app or the internet at the start of the day. The issue was quickly addressed, and all our services are operating normally.” After tracking down my ID, it still doesn’t work. When I launch the app it’s asking for my ID, basically to register. One TSB customer posted on Downdetector: “Still not working, got through to call centre after 50 minutes, agent said was a major incident. Can you help?”Īccording to .uk, TSB’s issues started at about 6.30am this morning with a peak in reported problems at about 8am.

Today, I will be switching my account to someone is there an issue logging on to internet banking? Website giving this error code: ERRSCA02. Can’t use app or internet banking this morning. Sort it out, bills to Your bank is beyond a joke.

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